Online Orders Have a 30 Day No Hassle Return Policy!
To return an item simply call (1-800-867-4611) for an RMA # (Return Merchandise Authorization).
*For In Purchases Made In Store In Person & Not Shipped to the Customer, We offer a 7 day Exchange Policy Which is Published In Our Store That Varies From Our Online Ordered & Shipped Policy.
What if I receive a damaged or defective product?
If you receive a damaged or defective product call us immediately and we will arrange for the item to be picked up or send a prepaid return label at no-cost to you and do all we can to make you a happy customer.
Inspect and test your items immediately upon delivery. Save all packaging, and call us immediately at (1-800-867-4611). All we ask is that you call us within 5 days of delivery so we can file a damage claim or pickup label. We will arrange for the item to be picked up or send a prepaid return label for you to drop of your package at any FedEx pickup location. Once the item arrives back we will send a replacement to you at our expense or refund the product if a replacement is not available. Customer may need to send photos of the problem, damage, or defect. After 5 days customer shall be responsible for return shipping.
Do I have to pay a restocking fee if I return a product?
We do not charge a handling or return fee as long as the item is returned in the same condition and packaging as received with 30 days of invoice date or returned in store within 7 days.
Do you ship internationally?
We currently ship to the USA & Canada Only (Military APO Addresses are considered USA Addresses).
Can I buy using any international currencies?
All Prices & Charges are in US Currency.
What About Auction / 3rd Party Offsite Sales Like Amazon & Ebay?
This policy does not apply to items purchased through 3rd party sites such as Ebay or Amazon, etc. Any item that is purchased or initiated through such a site are subject to the terms and conditions published on that site.
How do I return an item?
Before returning an online order, call us at (1-800-867-4611) for an RMA#. Upon receiving your RMA#, package your item securely, and write the RMA# on the shipping label (NOT ON THE BOX). Please do not write it on the product box (we recycle boxes, think green!). Finally, ship the item back to us via the carrier of your choice and insure for its value.
How do I Ship It Back?
The safest way to ship an item is via a UPS store, FedEx Store, etc, and let "them" package & ship it for you so if it is damaged it is on them and not you. If the item you are returning arrives damaged (excluding prior damage en route from us) you will need to file a damage claim with your shipper. Do not ship your item back without original or sufficient packaging (or no packaging at all). Strangely this happens... Don't put the label on the guitar with no box at all. Yeah... customers actually have done this.
How Long Will It Take To Get My Refund?
Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed.
I damaged my product! Can I still return it?
Items showing wear, missing items, paperwork, or accessories, with torn or destroyed packaging, scratched, modified, peel off protectors removed, or other conditions making it non-resalable as new may be rejected. If any of the above apply, inquire before returning. Products taken for repair or to be inspected by a competitor are no longer returnable unless the repair or inspection was authorized by World Music Supply. Manufacturer warranties might still be available depending on the manufacture warranty policy.
What can I do if I received a product that is not like the picture?
You have 30 days to return it for a refund or exchange if you ordered it online.
Product images sometimes look different in color or texture than the actual product. Except where actual products are individually photographed and listed by serial number, the pictures are meant to give the buyer an idea of how the product looks, but cannot be exact because lighting and/or your viewing device might show the color or texture different. Products with wood grain will never be exact to the grain that you see in a picture (unless it is photographed with serial number which most all of our higher end guitars are) because the images are not taken of every guitar because we might have hundreds of the same model. Instead, we take one guitars picture to give you an idea of how it might look. You can request a picture of the guitar you order before it ships to avoid having to ship it back.
Can I return a product because it is not set-up or tuned?
Musical Instruments are often made of wood, and are thus subject to acclimation (changes in climate). Setup, play-ability, and "action" are subject to change by the very nature that the climate, temperature, humidity, and other factors when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon or shortly after arrival. Guitars needing adjustment are not defective. Just like a new cell phone, a computer wifi, or bicycle, they can and do need set up despite being new in the box, and regardless of price. If the edges of the frets feel rough, it usually needs a little lemon oil or fret board conditioner to relax the grain. This is part of routine maintenance. We make no guarantee either express or implied as to the setup which should be adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not issue return labels or make return policy exceptions based on action or routine maintenance. Your guitar could very well buzz upon arrival If you are in a drier climate than us even if it were set up here before shipping. Please also note that basic adjustment or simple service is the responsibility of the customer, including a loose nut or screw, or other items that could need tightened or adjusted after shipment, all of which are a routine service and not a defect. All customers may have at no charge to them, their item opened and inspected. This includes a complete check over prior to shipment. Customers may request a full custom set up at a charge of anywhere between $50-$75 depending on the guitar and what the service may entail if they call and request it prior the item being shipped.
Is shipping cost refunded?
Outbound shipping costs are not refundable. If an item is defective or damaged, we will replace it at our expence, however, if you opt for a refund then it is simply a return and outbound shipping is not refundable. If free shipping was given, the shipping cost shall be deducted from any refund. If you do not keep the item and return it, you must also return the free shipping.
What other return policy exclusions might I need to know?
Exchange only items are for the same exact item only if defective within 7 days including: Custom made items, Microphones (wireless or wired) or any item you blow on or comes in contact with mouth or breathing (such has harmonicas, wind screens, reeds, etc), all recording devices, keyboards, or any items that can be altered by programming or have its settings modified and stored, any perishable item (strings, sticks, heads, batteries etc), cymbals, guitar pickups, any form of fluids, fog smoke or haze machines, or special order items and Oversized online shipped items including drum sets, PA Speakers, Guitar Cabinets, Bass Guitar Packages, Light trussing, or any item 60lbs or more. These items are exchange only for the same model if defective and you call within 5 days of shipment for RMA#. Used Items are sold as is without warranty and are not returnable for any reason. Any Sales with a trade in are non-returnable.
We reserve the right to open and inspect any item before shipping. The majority of stringed instruments are opened and inspected and many are photographed for higher priced items so you might see the exact item you will get. We reserve the right to open and inspect any package. If you want an item in a factory sealed box, not inspected, and want to assume the risk of defect or concealed damage, please call and request this in advance. Note that requesting this is at your own risk and will waive any right to return shipping labels or shipping refunds since you request that we not inspect it. All outbound will be deducted from any return, and all return shipping in this case will be at customers expense for not allowing us to inspect it.